Delivery failed and the parcel went back

If the courier cannot reach you, the parcel is normally held at a local depot or pickup point and you are notified. It waits there for a limited period; if it is not collected, it is returned to the sender.

While it is still at the depot

Contact the carrier with your tracking number to collect it or arrange redelivery. This is by far the fastest resolution, especially on international shipments.

If it has been returned to us

Send your order number to [email protected] or WhatsApp +905366958597. We offer two options:

• Reship: we confirm the address and send it again. Shipping for the second attempt may be charged.
• Refund: the order is cancelled and refunded. Since the packaging was never opened, hygiene restrictions do not apply.

To avoid this, include a building/apartment number and a phone number you can answer — couriers usually call first, and this is the most common cause of failed delivery.