Order Confirmation
Receipt of Confirmation: Once you finalize your purchase, you will receive an email confirming your order. It's important to retain this email as proof of your purchase and for reference in any future communications.
Order Preparation
Processing Time: Orders are processed promptly, subject to product availability. The preparation of your products will not exceed 2 business days under normal circumstances. Please note, this timeframe may extend during official and special holidays due to high volume.
Shipping Method
Expedited Shipping: Prepared orders are dispatched to the delivery address you provided, utilizing Express shipping services to ensure fast delivery.
Estimated Delivery
Delivery Timeline: Delivery times can vary based on your geographical location and the shipping service used. Typically, you can expect your order to arrive within 2 to 7 business days. For specific delivery queries, we encourage contacting our customer support team.
Delivery Charges
Special Shipping Offer: For orders exceeding $100, shipping is complimentary for destinations within Europe and America. For other regions, a nominal shipping fee will apply. These details will be clearly itemized on the payment confirmation page.
Address Accuracy
Responsibility for Accuracy: Ensuring the accuracy of the delivery address and contact details falls upon you. We are not liable for any delays or losses caused by inaccuracies in the information provided.
Shipping Partners
Carrier Information: We partner with trusted carriers like UPS. Tracking information will be shared with you to allow for monitoring your delivery's progress.
Damaged Goods and Returns
Reporting Issues: Should you receive damaged or incorrect items, please reach out to our customer service without delay. Our return and exchange policies are available for review to guide you through the necessary steps.
