Which sizes do you offer?

We offer a wide range of sizes, from XS to 5XL. Each product page includes a detailed size chart. Please refer to the chart before making a purchase to ensure you choose the best fit.

What materials are your products made of?

All our products are crafted from high-quality leather. We carefully select the leather used in production for durability, comfort, and aesthetics.

How should I care for my products?

Keep your leather items away from direct sunlight and excessive humidity. To clean, use a slightly damp cloth and, if necessary, apply a specialized leather care product. Do not machine wash. Always follow the care instructions on the product label and on our website.

How much is shipping, and which shipping company do you use?

We offer free shipping for all orders to certain countries. For countries where shipping fees apply, please refer to our “Shipping Policy” page for detailed information. Your orders are shipped securely and promptly via our partnered courier service.

When will my order be shipped and how long will it take to arrive?

Orders typically ship within 1-3 business days. Delivery time varies depending on your country and region but generally ranges from 2-5 business days. You can track your order status on the “My Account” page or use the provided tracking number on the carrier’s website.

Can I return or exchange a product?

Yes, you can return or exchange your purchase within 7 days of receiving it. However, due to hygiene and usage marks, we cannot accept returns or exchanges on opened or worn leather undergarments. Please see our returns page or contact customer service for more details.

What payment methods do you accept?

We accept various payment options, including credit cards (Visa, MasterCard), debit cards. On the payment page, you’ll find all available methods and can choose the one that’s most convenient for you.

Are your products original and guaranteed?

All products from our brand are genuine and come with a warranty against manufacturing defects. If you encounter any issue, please contact our customer service team, and we will do our best to resolve it promptly.

Do you offer international shipping?

Yes, we ship to various countries. Some destinations are eligible for free shipping on all orders, while others may incur shipping fees. Please check our “Shipping Policy” page for country-specific shipping terms and charges.

How can I reach customer service?

You can send us a message via our contact page, email us, or call our customer service number. Our business hours are from 9:00 AM to 6:00 PM, during which we are ready to assist with any inquiries.

What should I be mindful of when wearing your leather products?

Avoid sharp objects, excessive stretching, and exposure to chemicals. These precautions will help maintain the shape, quality, and durability of the product.

Does the color of your leather products change over time?

High-quality leather can develop a natural patina over time, resulting in subtle color changes. This evolution gives the product a unique character, reflecting the inherent qualities of genuine leather.

Do you offer custom designs or personalization?

Currently, we only sell standard models. However, we plan to introduce customization and special design options in the future. Please follow our website and social media channels for updates on these offerings.

How can I be sure about the correct size before purchasing?

Our product pages include detailed size charts and measurement instructions. By following these guidelines, you can compare your measurements and select the right size. If you are still unsure, our customer service team will be happy to help.

How can I preserve the shape of the product after use?

When not in use, store your product flat in a cool, dry place. Avoid folding or placing heavy objects on it. Proper storage and care will help maintain the leather’s shape and quality over the long term.